Gateway The Gateway Hotel Pasumalai Madurai

The Gateway Hotel Pasumalai

Chennai may be the capital of Tamil Nadu but Madurai claims its soul. And The Gateway Hotel, Madurai is located right at the heart of it. A short distance from Madurai's IT corridor, The Gateway Hotel sits at the top of the Pasumalai hill, surrounded by 62 acres of scenic gardens. Serving as a perfect vantage point to take in the picturesque views of the temple town and the Kodai hills. 
Hotel Highlights
Located Atop Pasumalai Hill
Overlooking the Madurai Meenakshi Temple
40 Minutes from Airport
Ayurveda Massage Centre
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Amenities
Hotel Policies
  • Check-in from 2:00 PM
  • Check-out till 12:00 PM
  • Early check-in and late check-out on request
  • We accept American Express, Diner's Club, Master Card, Visa
  • Explore Taj Kids, a kids program based on adventure, discovery, questing all the while keeping in mind fun while learning. Choose from a whole host of complimentary and paid activities at the hotel during your stay.
  • Pets are not allowed.
Hotel Essentials
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    24 hour Business Centre
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    Workstations
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    Copier/facsimile facilities
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    Internet/email facilities
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    Laptop computers on hire
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    Portable printers on hire
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    Babysitting
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    Book & Souvenir Shop during season
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    Table Tennis
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    Indoor activities
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    Nature Trail
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    Palmist
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    Car hire service
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    Currency exchange
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    Doctor-on-call
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    Doctor-on-call
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    Florist
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    Laundry service/valet
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    Travel assistance
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    24-hour room service
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    Facilities for the physically challenged
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    Ayurveda Centre offering rejuvenation programmes & intensive treatments
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    Badminton
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    Tennis
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    Fitness Centre
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    Swimming pool

Guest Rooms

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*Rates Exclusive of taxes

Location

Guest Speak

4.55/5
Excellent
3264
Service 4.5
Location 4.4
Vibe 4.3
Amenities 4.3
Comfort 4.0
Room 4.0
Food 3.7
Breakfast 3.5
Cleanliness 2.7
WiFi 1.8
Raj A.
4 days ago
Fabulous. Wish we had had more time!
Right out of the gates, for someone having lived outside of India for 25 years (in the US), I must say that the entire experience from the check-in, with a traditional welcome to the hospitality and warmth extended by everyone in the property were beyond my wildest expectations. Want to call out a couple of folks in particular. First and foremost, Mr.Vinod (I believe he is the manager or in a similar capacity). Taj, Paumalai, is lucky to have him. When he saw that my aged mother didn't get out of the van we drove in during check-in, he immediately changed the room allocation (without my asking) to a spot that's easy for her to access (less walk, as her ankle is compromised). Then, after checking out, a day or so after, I realized that I had forgotten my laptop charger (on Friday, the 10th). It was critical as my laptop had run out of charge and I needed to transact business. I called Taj and spoke with an associate and enquired about Mr.Vinod first, knowing that he will do what's needed to find the charger. He was on vacation that day. I explained my situation to the person I spoke with and they promised to get back with any findings. I told them that I was passing by Madurai and can come into the property to collect it if they found it as I was on my way back to Bangalore and flying back to the USA on 15th (Pongal afternoon). I followed up, only to find with disappointment that it was not found. Then, next day, on 11th, (Saturday), I called Taj again, wishing toi get in touch with Mr.Vinod. They took a message, promising that they will pass on the message. When time was running out, I called back and they gave me his cell phone number. Called him by around 2PM in the afternoon to request his help to find my charger. He promised help but was concerned that it was late on a Saturday and due to the impending Sunday and Pongal holidays thereafter. Mr.Vinod said that he would talk to the courier company and see what's possible to send it to my Bangalore address within the constraints, beyond anyone's control. He called back promptly and said that the courier company will deliver it in Bangalore on Monday (13th). BlueDart app and website said that it is likely to be delivered only on the 14th. I got worried as I was planning to leave the next day (a holiday, Pongal). Messaged him and regardless of how late it was in the night, he responded, comforting me not to worry. I received the charger on the 13th (Monday) evening, to my great relief. Mr. Vinod went above and beyond to help a customer and I will stay in Taj wherever I go. The second person I want to call out is the Security person (don't know his name, shamelessly, didn't ask), with a big, traditional Madurai (Tamil Nadu) mustache. Since the property was beautiful (I and my 20 year old son walked through it all in the night), I requested him to take my mother in the motorized wagon to show the property (wherever feasible). He was absolutely, absolutely, pleasant and did so. He called my mother, "amma" in an endearing way and built an instant bond. He went above and beyond as well in his own right. Taj is lucky to have both these fine people as assets. With this note, I wanted to acknowledge what a fine institution it has become with exemplary folks who are willing to go above and beyond to satisfy a customer. This is a rough draft. Have no time to edit as I am rambling sitting in Bangalore airport before the flight takes off, as I promised Mr.Vinod I would send a note to Taj management.
5 days ago
Tranquil heritage
Beautiful heritage colonial property. Secluded. Peaceful. Relaxing.
B K.
5 days ago
Delightful Facilities and Service
Step back in time to a 1890s hotel on a hill overlooking Madurai. The buildings are beautiful and the views are breathtaking. Peacocks and gardens grace the grounds, and a chipmunk may visit your breakfast table outside the restaurant. The rooms are spacious. Mine was equipped with a desk, couch and chair, and a small dining table in a bay window that looked out over gardens and the city below. The staff is helpful and attentive to needs. Things move at a slower pace than this American is accustom to, but by the second day I came to embrace the relaxing ambiance. The Taj Madurai is a romantic respite from the hustle and bustle of city life - I just wish my wife were here to enjoy it with me.
Vinanchiarachi J.
5 days ago
Rapt attention and apt response of staff added to our joy of staying
This was the third time we stayed at the Gateway Taj, Madurai. As usual, we enjoyed our stay thoroughly due largely to the cheerful readiness of staff, especially Mr. Jegan and Mr. Pandian, to meet our needs in short notice. The above mentioned staff did the right thing at the right time in the right way and to our entire satisfaction. The palatable and exemplary attitude of the staff is truly unparalleled. As a UN diplomat I used to stay at star hotels, especially while on official UN missions, including the Taj across countries, but the Gateway Taj in Madurai is distinctly different. The strategic location with a panoramic view of the city is fantastic. The enabling environment is a source of joy. The attitude of staff is a compelling reason to stay at the Gateway Taj again and again. It is with a profound sense of gratitude we thank the management and staff, in particular Mr. Jegan and Mr. Pandian, for all that they did for your pleasant stay. Will come again Best regards, J. Vinanchiarachi Former Principal Adviser to the Director General of United Nations Industrial Development Organization (UNIDO), Vienna, Austria. Principal Adviser, Knowledge Management Associates, Vienna, Austria